Delivery and returns

Shipping

Wild lingerie ships to:

  • Metropolitan France + Andorra + Monaco
  • European Union
  • French overseas departments and territories
  • Europe (non-EU countries) :
    Albania, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine, Vatican
  • North America :
    United States, Canada, Mexico
  • South America :
    Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, South Georgia, Guiana, Paraguay, Peru, Suriname, Uruguay, Venezuela
  • Central America :
    Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama
  • Caribbean :
    Antigua Barbuda, Bahamas, Barbados, Cuba, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago
  • Asia :
    Japan, Russia, Singapore, Afghanistan, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Brunei, Cambodia, China, South Korea, United Arab Emirates, Georgia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Uzbekistan, Pakistan, Philippines, Qatar, Sri Lanka, Tajikistan, Taiwan, Thailand, East Timor, Turkmenistan, Viet Nam, Yemen
  • l'Africa :
    Algeria, Egypt, Madagascar, Morocco, Seychelles, Tunisia, South Africa, Benin, Botswana, Burundi, Burkina Faso, Cameroon, Central African Republic, Comoros, Congo, Democratic Republic of the Congo, Djibouti, Gabon, Ghana, Guinea, Equatorial Guinea, Malawi, Mali, Namibia, Rwanda, Senegal, Chad, Togo
  • Oceania :
    Australia, New -Zealand, Cook Islands, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, Niue, Palau, Papua New Guinea, Solomon Islands, Samoa, Tonga, Tuvalu, Vanuatu

The sole proprietorship Wild Lingerie ships orders from Monday to Friday (excluding public holidays and exceptional closure days). Every order made on a business day before midday is shipped the same day. The other orders made after midday are shipped the next say (excluding Saturday and Sunday).
It is possible that the Client’s order contains products with variable processing and shipping time. For logistical reasons, the sole proprietorship Wild Lingerie can ship separately these particular products.

Free delivery

Delivery destinationFree from
Metropolitan France, Belgium, Luxembourgfrom 50€ purchase
Worldwidefrom 300€ purchase

Delivery

Mondial Relay

Delivery destinationPick-up pointHome deliveryDelivery time
Metropolitan France4.50€
Free for orders over 50€, discount coupons included
-3 to 5 working days
Belgium, Luxembourg4.50€
Free for orders over 50€, discount coupons included
9.50€
4.99€ for orders over 65€
3 to 5 working days
Spain8.40€
3.99€ for orders over 65€, discount coupons included
10.20€
5.99€ for orders over 65€
5 to 7 working days
Germany-9.50€
4.99€ for orders over 65€
3 to 5 working days
United Kingdom-10.20€
5.99€ for orders over 65€
5 to 7 working days
Austria, Italy, Portugal-11.20€
6.99€ for orders over 65€
6 to 8 working days

 

La Poste - Colissimo

Delivery destinationPick-up pointDelivery time
Metropolitan France + Monaco + Andorra5.99€48 to 72h (workable days)*
French overseas departments and territories 1*13.85€5 à 8 jours ouvrés
French overseas departments and territories 2**16.55€5 à 8 jours ouvrés
European Union (except countries served by Mondial Relay)12.90€
8.90€ for orders over 120€
3 to 7 working days
Europe 1 (out EU)***17€
13€ for orders over 120 €
4 to 8 working days
Europe 2 (out EU)****12,90€
8.90€ for orders over 120 €
3 to 6 working days*
South America + Montenegro25€
21€ for orders over 120 €
4 to 9 working days
Central America25€
21€ for orders over 120 €
5 to 7 working days
Caribbean + Mexico25€
21€ for orders over 120 €
6 to 9 working days
Asia 1 (Armenia, Azerbaijan, Georgia)17€
14€ for orders over 120 €
7 to 11 working days
Asia (other countries)25€
21€ for orders over 120 €
5 to 11 working days
Africa 1 (Algeria, Morocco, Tunisia)17€
14€ for orders over 120 €
4 to 8 working days
Africa (other countries)25€
21€ for orders over 120 €
4 to 11 working days
Oceania (except Australia, see FedEx)25€
21€ for orders over 120 €
6 to 7 working days

 

*French overseas departments and territories 1: Guadeloupe, Martinique, French Guyana, Reunion Island, Mayotte, Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthelemy.
**French overseas departments and territories 2: New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands.
***Europe 1: Albania, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Macedonia, Moldova, Norway, Serbia ,Turkey, Ukraine.
****Europe 2: Liechtenstein, Switzerland, Vatican, San Marino.

*Andorra and Vatican: delivery time can go beyond the time indicated above, delivery time is not guaranteed by La Poste.

La Poste - Chronopost

Delivery destinationShipping costsDelivery time
Metropolitan France + Monaco23.99€Before 1 pm the next day (business days)
South America (except South Georgia)41€2 to 4 working days

For France, the service Chrono13 ensures to deliver the parcel within 24 hours max.
Any order in stock placed before midday is delivered the next day after the shipping before 1 pm. For offshore islands the parcel is delivered two days after shipment.

FedEx

Delivery destinationShipping costsDelivery time
European Union (except Cyprus, Greece, Ireland, Sweden + Andorra & Monaco)22€1 to 2 working days
Europe 1 (out EU)*29€1 to 3 working days
Europe 2 (out EU)**15.90€1 to 2 working days
United States, Canada11.90€
7.90€ for orders over 120€
1 to 2 working days
Central America35€2 to 4 working days
Australia22€
18€ for orders over 120€
2 to 4 working days to key business centers

*Europe 1: Albania, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Macedonia, Moldova, Montenegro, Norway, Serbia, Turkey, Ukraine.
**Europe 2: Liechtenstein, Switzerland, Vatican.


When receiving his order, the Customer may be liable for import tax and charges for customs clearance on goods entering on a country which is not in European Union. These tax/duties are not systematically demanded.
We are not able to know the amount of these tax/duties, which depends on the nature and on the value of the goods ordered.
These tax/duties, when collected, are payable by the recipient of the parcel, in any country outside the UE. Thus, it is not inherent to the website www.wild-lingerie.com.

Exchanges

The Client has a period of 72 hours following the communication of its decision to make the postal return of the concerned product(s) by post.

In case of error or dissatisfaction an exchange procedure must be carried out within 14 days. The cost of return will be charged to customer, but Wild lingerie offers you the shipping cost of the new product(s) only in the case of an order placed in Metropolitan France.

- If the Client wishes to change the product for the same product in a different size, there is no particular procedure to do on the website. The Client must contact us at postmaster@wild-lingerie.com in order to declare his intention. He must return the product accompanied with the note indicating the desired size as well as the name and the address necessary for Wild Lingerie to resend the new product.

- If the Client wishes to exchange a product for a different product, the Client must do the return procedure on the website (see instructions below) and return the product that has to be exchanged.
Then he must place a new order including the new desired products. Mondial Relay shipping costs will be free for the Client.
Wild Lingerie will provide the Client with a discount voucher including the amount of the previous order as well as a promo code allowing him to benefit from free shipping for a new order.
The Client can learn more information about discount vouchers by acceding the following section: My account > My discount vouchers.

Return by post procedure.

The exchanges must be only made by La Poste. The sole proprietorship Wild Lingerie will not accept the exchanges of the products returned by Mondial Relay or any another transporter.

The products to exchange have to be sent to the following address:
Wild lingerie
Julien Fougeras
47 Avenue des Ribas
13770 Venelles

The Client is responsible for the sending. The complaints against the transporter are exclusively incumbent upon the Client.

Terms

The exchange can’t be made if the products have been already used or washed, or if they are not in their original packaging that must remain perfectly intact. For hygienic reasons, tights, leggings, socks and stockings as well as sex toys can’t be exchanged if they have been already tried on or if their original packaging has been opened.

If the present exchange conditions are not respected and the Client wishes to get back the returned product, the sending is to be paid by the Client.

Subject to the conditions described above, the sole proprietorship Wild Lingerie will, on receipt, exchange the returned products.

If the product has a proven defect, or if there is a mistake on part of the sole proprietorship Wild Lingerie concerning the product reference, the sole proprietorship Wild Lingerie will also offer a discount voucher to the Client. The discount voucher includes the amount of the Client’s charges for the product return (only standard sending). The Client must present a La Poste invoice.

Returns and Withdrawals

In case of retraction (equal to return of the total order), the Client has 14 days after notification of his decision to return the product(s) by post. For any other type of return, the Client has 72 hours after notification of his decision to return product(s) by post.

The sole proprietorship Wild Lingerie will refund all the payments received from the Client, including the shipping costs (with the exception of the additional costs resulting from the fact that the Client has chosen a delivery option other than the standard delivery option (the least expensive) suggested by the sole proprietorship Wild Lingerie

In case of mistake or dissatisfaction, a return procedure must be performed on the website www.wild-lingerie.com.

Return Procedure on the website www.wild-lingerie.com

The Client can return products via the following section My account > Order history by clicking on “Details”. So he will see the details of the order and he will be able to tick the products he wants to return as well as their quantity.
Then the Client has to specify the reason of the return in the appropriate field, as well as the desired form of refund (credit card charge back or discount voucher).
To confirm the return, the Client has to click on “Generate a return”.
He must wait until the sole proprietorship Wild Lingerie confirms the return.
At this moment he can download the return coupon via the following section: My account > My returns in order to print it and to add it to the return parcel.
Then the Client will receive a credit note in order to prove the refund via the following section: My account > My credit notes.

Return by Post Procedure

The returns have to be made by La Poste. The sole proprietorship Wild Lingerie will not accept any return from any other transporter or relay.

The products to return are to be sent to the following address:
Wild lingerie
Julien Fougeras
47 Avenue des Ribas
13770 Venelles

The Client is responsible for shipping cost as well as for the sending. Complaints against the transporter are incumbent upon the Client.

Terms

The exchange can’t be made if the products have been already used or washed, or if they are not in their original packaging that must remain perfectly intact. For hygienic reasons, tights, leggings, socks and stockings as well as sex toys can’t be exchanged if they have been already tried on or if their original packaging has been opened.

If the present exchange conditions are not respected and the Client wishes to get back the returned product, the sending is to be paid by the Client.

Subject to the conditions described above, the sole proprietorship Wild Lingerie will, on receipt, refund the returned products within 14 days, or can offer the Client a purchase voucher for his next order.

If the product has a proven defect, or if there is a mistake on part of the sole proprietorship Wild Lingerie concerning the product reference, the sole proprietorship Wild Lingerie will also offer a discount voucher to the Client. The discount voucher includes the amount of the Client’s charges for the product return (only standard sending). The Client must present a La Poste invoice.

Refund Method

Depending on the Client’s choice, a discount code will be available in the section My account > My discount vouchers or the Client will be given a refund depending on the payment method at the purchase moment, directly on the credit card or on his PayPal account within 14 days after the return verification and confirmation by the sole proprietorship Wild Lingerie.
The sole proprietorship Wild Lingerie is not responsible for the time necessary for the bank and PayPal to refund.
If the Client settled his order by a discount voucher, the Client can only be refunded by getting a new discount voucher in place of the old one.